Questions to ask an Auto Transport Company PDF Print E-mail

When you are considering and interviewing auto transport companies, it is important that you ask them the right questions. The right questions will provide you with the information that you need to make a good decision concerning auto transport companies. Some good questions to ask include whether or not offer door-to-door shipment, if they guarantee arrivals, shipment updates and whether or not the company carries maximum insurance. Here are several other good questions to pose car shipping companies.

Does Your Company Provide Door to Door Delivery: Make sure to ask any company that you are considering hiring to deliver your vehicle if they provide door-to-door delivery. This information will be important to know. It will effect how you make your plans. Some companies will pick up your vehicle from your home and deliver it directly to your destination, others will not. Find out.

Does Your Company Provide Delivery Updates: Being able to receive updates on the status of your vehicle and where it is in the delivery process is a big deal. It will help provide you with some idea or where your car is and when you might receive it.

Does your company offer guaranteed arrival times: Some vehicle transportation companies will guarantee an arrival time for an additional fees. Other companies will offer you a guarantee for no extra costs. Still, others will not offer any type of guarantee but will instead give you a delivery range.

Does your company carry maximum insurance: The Department of Transportation requires that auto transport companies have maximum insurance. Make sure that the company that you are considering has maximum coverage.

How long will my delivery take: It is important to know in advance how long your vehicle transport will take. Depending on the distance and the company you choose to work with, you may have to wait anywhere between 7 days and 2 weeks.

How far in advance do I need to make my reservation: The further in advance that you make your reservation the likelihood increases that you will get the date that you want. Some companies will require a 2 week notice.

Does your company use a terminal service: Some companies will not offer door-to-door delivery, but will instead pick up and drop off your vehicle at a terminal.

What forms of payment does your company accept: Find out if you can pay in cash (not recommended since you have no record of the transaction), check or credit card.

What types of trucks are used to deliver vehicles: Some auto transportation companies will use an 8-10 car hauler. These are the same types of trucks that car dealerships used to have their cars transported. Are you a broker or an actual shipper: Brokers will charge you a fee to "hook you up" with actual car haulers. In these instances, you will not likely be able to contact the real shipper if you have a problem. If you want to use a broker be sure to get the contact information of the company that will be shipping your vehicle.

 
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